Privacy Policy
Your privacy matters to us. Here's how we handle your information.
Effective Date: January 1, 2025 | Last Updated: December 2024
1. Introduction
Renowa Homes ("Renowa," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
2. Information We Collect
Personal Information
We may collect the following information when you contact us or request our services:
- Name and contact information (email address, phone number)
- Property address and service location
- Project details and service requirements
- Photos or images of your property (when provided for estimates)
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Device information
- IP address and general location
- Pages visited and time spent on our site
- Referring website or source
3. How We Use Your Information
We use the information we collect to:
- Generate Project Blueprints and Quotes: Your project details help us create accurate estimates for your home improvement needs.
- Schedule and Complete Services: Contact information allows us to coordinate appointments and communicate about your project.
- Process Payments: Payment information is used solely to process transactions for services rendered.
- Improve Our Services: Feedback and usage data help us enhance our website and service offerings.
- Send Service Updates: We may contact you about appointment reminders, project status, and service-related communications.
4. Information Sharing
We do not sell your personal information. We may share your information in the following limited circumstances:
- Vetted Partner Network: We may share project details with our vetted service partners to facilitate project execution. All partners are bound by confidentiality agreements.
- Service Providers: Third-party providers who assist with payment processing, email services, and website hosting may have access to your information as needed to perform their functions.
- Legal Requirements: We may disclose information if required by law, court order, or to protect our legal rights.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project records may be retained for warranty and service history purposes.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications
To exercise any of these rights, please contact us using the information provided below.
8. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us via our Contact Form.
Service Area: Tampa Bay, Florida
By using our website or engaging our services, you consent to the collection and use of your information as described in this Privacy Policy.